5 Brands Using AI Language In Their Community Guidelines
Community managers, should you be updating your Community Guidelines (often referred to as a community’s Code of Conduct) to include language around AI? In my professional opinion, it’s important that you consider these questions first:
In what ways could AI impact my community?
Will my community accept AI-generated content that is posted by fellow community members? And if so, when will AI-generated content be appropriate, and when will it not?
Does AI-generated content need to be disclosed, and if so, why? Plus, how? (This could pertain to content from the community team, brand, or members.)
Here are 5 brand communities that have already integrated AI-related text into their Guidelines:
Github Community
Max Pete, Community Engagement Program Manager at Square (whom I’ve dubbed the “Community Life Coach”), told me about how Github has adjusted their Code of Conduct to include expectations around AI content.
Zapier Community
The language pointed out below was written by contributed by a community professional alongside Jillian Bejtlich, Sr. Community + Advocacy Program Manager at Calendly (here’s the full Code of Conduct):
Calendly Community
“Calendly Community welcomes the use of AI especially as it can help with translations or organizing messy thoughts, but fishy/spammy AI gets removed and the author banned. So far we haven't seen any obvious AI generated content that wasn't spam.” - Jillian Bejtlich, Sr. Community + Advocacy Program Manager at Calendly
Here’s the full Community Guidelines for the Calendly Community. The section below is the part specific to AI.
Qualtrics XM Community
Allison Able, Senior Manager of Community at Procore Technologies, turned me on to the Community Guidelines from Qualtrics XM, which call out AI use in a yellow block highlighted on the page.
UPDATE: Since first publishing this article, I’ve heard from Michael Cooksey, Head of Qualtrics XM Community, who directed me to the full and complete AI Guidelines.
Led by Community
In a recent chat with Francisco Opazo, Founder of Led by Community, he shared with me these AI Guidelines for members AND moderators. Interestingly enough, these are separate from the Code of Conduct while many of the principles listed on both documents are similar.
The idea for this post came from a valuable conversation on The Community Community (TCC). That community is also the reason I know most of the people I mentioned above. If you’re a senior community professional, I HIGHLY recommend that you apply to join TCC!
Last Chance: Submit your nomination for a product or service for Jenny’s Favorite Community Things List!
Can you believe it's almost THAT time of year again?! I'm currently taking submissions for items to be included on "Jenny's Favorite Community Things" list! What's a product, service, or subscription that online community professionals can't live without? It can be anything from a helpful book you recently read, to an inspirational poster on your wall, to the comfiest slippers for remote work. (Self promotion is allowed.) Submit your suggestion here.
The 2024 list will be published on Tuesday, November 12. Deadline to submit is Friday, November 1.
Thank you to Pat Cooney for also letting me know about recent updates to his community's rules: https://community.truecontext.com/rules-etiquette!
Thanks for this, AI is a real problem, and for all the positives there are the negatives...my hunch is that will have to design communities differently as a result.
I highlighted 5 problems with community + AI here: https://rosie.land/posts/5-ways-ai-is-causing-problems-with-community/
Medium and Dev.to are good examples of communities that are being challenged.