What Would Encompass the PERFECT Community Platform?
Quick thoughts today…but important ones. (Working on something fun and exciting that will be published here next week!)
I’m often asked what I think would make up the perfect community platform. Ahhh “perfect.” This will mean different things to different people, but here’s my take…
It would include the following elements (keep in mind, this is quite the wishlist):
Forums, or whatever you want to call a place for peer-to-peer conversations
Knowledge base/library of resources
Ideas
Blog or publishing/authoring area
Training/education
Events
An analytics area that makes it easy to pull together monthly and quarterly reports
A robust moderation back end
Online store for community swag
In lieu of this “perfect” platform, I think the closest we have to this today is a few of these elements, plus the ability to integrate more within a platform. I do wonder if we will ever see a platform that offers all of this natively. <sigh> But we can dream, right?
What am I missing from that list? Reply (if viewing this via email) or comment below (if viewing web page).
Catch These Upcoming Events
The 2-Minute Presentation Series, from Talkbase. My talk on Tuesday, Oct. 31 will be: “The One Thing Every Major In-Person Community Event Should Include in 2024.”
“Crafting Exceptional Community Experience: Structuring, Branding, and Launching” via Bettermode on Wednesday, Nov. 1.
Need Community Consulting in 2024?
Send me an email if you’d like to get on the waitlist for Jenny.Community services in the first half of 2024!
This is a great list, Jenny! A couple of items I’d add to this wishlist:
1. (Reasonably!) customizable notifications for a better member experience
2. Native custom email campaigns (in addition to standard templates like weekly/monthly digests, and activity-trigger based auto emails)
3. A mobile app to give them the community they need, right at the place that they are!
What I am struggling with right now, ours is a B2B community - and leadership wants a ticketing system to make sure that every unanswered post is assigned and replied to. Right now I am doing this manually -- I have become a one-man ticketing system. It's not the job I signed-up for.