What I am struggling with right now, ours is a B2B community - and leadership wants a ticketing system to make sure that every unanswered post is assigned and replied to. Right now I am doing this manually -- I have become a one-man ticketing system. It's not the job I signed-up for.
Ugh. That sounds miserable Dave. I’m sorry you’re having to deal with that. And it’s definitely not the best use of your time or abilities. I’m guessing Khoros Care is out of the question? I think it could do a lot of that tracking for you.
Although a great list, I think the main thing missing is the interaction or synergy among the people within the community. How the folks within a community share resources, ideas, publishing, education, and events is the key to how well a community functions and the longevity for the community. I, personally, believe trauma-informed communication and action skills are the make or break in a 'near perfect' community.
What I am struggling with right now, ours is a B2B community - and leadership wants a ticketing system to make sure that every unanswered post is assigned and replied to. Right now I am doing this manually -- I have become a one-man ticketing system. It's not the job I signed-up for.
Ugh. That sounds miserable Dave. I’m sorry you’re having to deal with that. And it’s definitely not the best use of your time or abilities. I’m guessing Khoros Care is out of the question? I think it could do a lot of that tracking for you.
Yeah, we have requested a demo of Khoros care, hopefully it will solve that issue. Fingers crossed!
This is a great list, Jenny! A couple of items I’d add to this wishlist:
1. (Reasonably!) customizable notifications for a better member experience
2. Native custom email campaigns (in addition to standard templates like weekly/monthly digests, and activity-trigger based auto emails)
3. A mobile app to give them the community they need, right at the place that they are!
Excellent additions! Many thanks Gayatri!
Although a great list, I think the main thing missing is the interaction or synergy among the people within the community. How the folks within a community share resources, ideas, publishing, education, and events is the key to how well a community functions and the longevity for the community. I, personally, believe trauma-informed communication and action skills are the make or break in a 'near perfect' community.