Quick thoughts today…but important ones. (Working on something fun and exciting that will be published here next week!) I’m often asked what I think would make up the perfect community platform. Ahhh “perfect.” This will mean different things to different people, but here’s my take…
What I am struggling with right now, ours is a B2B community - and leadership wants a ticketing system to make sure that every unanswered post is assigned and replied to. Right now I am doing this manually -- I have become a one-man ticketing system. It's not the job I signed-up for.
Although a great list, I think the main thing missing is the interaction or synergy among the people within the community. How the folks within a community share resources, ideas, publishing, education, and events is the key to how well a community functions and the longevity for the community. I, personally, believe trauma-informed communication and action skills are the make or break in a 'near perfect' community.
What I am struggling with right now, ours is a B2B community - and leadership wants a ticketing system to make sure that every unanswered post is assigned and replied to. Right now I am doing this manually -- I have become a one-man ticketing system. It's not the job I signed-up for.
This is a great list, Jenny! A couple of items I’d add to this wishlist:
1. (Reasonably!) customizable notifications for a better member experience
2. Native custom email campaigns (in addition to standard templates like weekly/monthly digests, and activity-trigger based auto emails)
3. A mobile app to give them the community they need, right at the place that they are!
Although a great list, I think the main thing missing is the interaction or synergy among the people within the community. How the folks within a community share resources, ideas, publishing, education, and events is the key to how well a community functions and the longevity for the community. I, personally, believe trauma-informed communication and action skills are the make or break in a 'near perfect' community.